EFFECTIVE MAY 23th 2020

All items purchased are final sale, thus we cannot offer  returns, exchanges, or refunds for these items. This includes holiday  sales, site-wide or product specific flash sales, and items purchased  using sale codes. We will fix any mistakes made on behalf of the  company.

If the product you received is deemed defective your order is eligible for a return or exchange. 

We thank you for understanding this policy!

I RECEIVED A DEFECTIVE / WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the  right item as quickly as possible! Feel free to send us an email at info@tntworldwide.net to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product  ordered as well as the actual product you received including the  style/design, color and size. Please attach picture of the product(s)  showing the mishap. Example: showing the defect, the size, or wrong  item.

We will provide you with a 50% off discount  code for your next purchase if you received a defective product. All  wrong orders we send out will be corrected. 

Unfortunately, our software does not allow us to adjust prices  to finalized purchases. Once your order has been confirmed, it’s not  possible for you, or us, to change it once submitted. Please ensure all  your information is accurate before submitting your order, including  your discount code. 

Only ONE discount code may be applied per order.

This applies to Free Shipping discount codes. 

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Due to complications regarding the COVID-19 virus and social  distancing practices orders may take 5-7 business days to process and  ship. During periods of high demand orders may take 7-14 days to process  and ship. If your order takes more than 3 weeks to ship you will be  refunded 100% of your shipping cost. This policy begins 24 hours after  your order is placed and processed. 

For International shipping please allow an additional 7-21 business days.

Orders placed on the weekend and holidays are processed on the next business day. 

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you  are unable to locate the package posted “in-transit” or “delivered” we  recommend contacting your local post office.

Shipping Address Issues

TNTWORLDWIDE WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It  is the customer's responsibility to provide the correct shipping  address information. If the address information provided is incorrect or  incorrectly entered at the time of purchase we are not able to make any  changes.

DELIVERY FAILED

If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

If your delivery fails and contains a sold out item  we will invoice shipping fee to reship your order to the updated address  if requested. Alternatively you can receive a refund for the cost of  merchandise. 

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as  your order's label is printed. This means that the shipping process has  begun and your tracking number will update as soon as USPS scans your  order in. This does not mean your order is lost, it is not uncommon for  an order to remain in pre-shipment for multiple days. Please only  contact us about this if your order has surpassed the estimated time for  shipment.

It is uncommon but under the unfortunate  circumstance that an item has been oversold and we are not able to ship  said item with your order you will be refunded for the missing item and  the remainder of your order will ship. If your whole order consists of  that one item you will be refunded shipping also.

Urgent processing guarantees that your order will be processed before  any general orders from that date. It does not guarantee a faster  delivery time.  

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Prices for our products are subject to change without notice. 

The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted. All items purchased are final sale, thus we cannot offer  returns, exchanges, or refunds for these items. This includes holiday  sales, site-wide or product specific flash sales, and items purchased  using sale codes.